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Help

Autograph Questions
Q. What do the initials UACC stand for ?
Q. Do you offer refunds ?

Website questions
Q. Why register ?
Q. What do the abbreviations mean listed with each autograph ?



Q. What do the initials UACC stand for ?
UACC - UNITED AUTOGRAPH COLLECTORS CLUB - UACC registered dealers - These are dealers who have had their stock vetted by the UACC and adhere to their strict code of ethics. Please be aware though that ANYONE CAN BE A UACC MEMBER, always ensure that the person you are dealing with is a UACC Registered Dealer. You can check out any UACC Registered dealer on
http://www.uacc.org. Remember this is another guarantee that you are purchasing the real article!

Q. Why register ?
A. 1. On a monthly basis you will be sent details of all new autographs we have received within the last 14 days.
2. You will be notified of any special offers.

Q. Q. What do the abbreviations mean listed with each autograph ?
A. The abbreviations describe the autograph in question. Below is a key of what each abbreviation means.
   F/L - full length
   H/L - half length
   H/S - head & shoulders
   COL - colour
   B/W - black & white

Refunds

Once you have received the goods you have 7 days in which to inform us in writing that you will be returning your purchase for a FULL refund of the cost of the item. You (the buyer) are responsible for all return charges and the safe return of the goods, which should be returned Special Delivery (UK Customers), or DHL (International Customer) or the same method as the item was posted out to you

Goods must also be returned in the same condition they were sent to you complete with the original Certificate Of Authenticity and Purchase Receipt/ Sales Invoice. Your refund will not include your original postage charge. Any damage/loss to the item in transit will be claimed for. You are responsible for making sure the item is returned safely.

Once the goods have been returned to us and inspected, we will issue a full refund of the cost of the item which will be in the same format as payment received for the item. Should any damage in transit occur on return we will notify you straight away so the subsequent insurance claim can be made.

You can return your goods at anytime for authenticity reasons accompanied by letters supporting this claim by two experts in this field..

Refunds are only issued to the original purchaser and NOT to any third party. Subsequent re - sale of the item wil not be eligible to be returned to us but to the previous seller of the item.We retain digital images of all items we sell for security and authentication purposes together with the original purchasers contact details.





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